Returns & Refund Policy

At Snoozan, we’re dedicated to helping you find pain relief and enjoy better, deeper sleep. We truly believe in the power of our products and recommend using them for at least 14 days to fully experience their benefits. If after 14 days you’re still not satisfied, you’re covered under our 60-Day Money-Back Guarantee. To start the return process, simply reach out to us at hello@snoozan.com.

🛑 Cancellation Policy

We get it—sometimes you change your mind. If you need to cancel or make changes to your order, please do so within 24 hours of placing it. After that, your order may already be in processing, and we won’t be able to cancel it.

If you cancel within the 24-hour window, your refund will be processed within 7 business days.

💸 60-Day Money-Back Guarantee

We stand behind our products and want you to feel confident in your purchase. That’s why we offer a 60-Day Money-Back Guarantee.

Here’s how it works:

  • Try your product for at least 14 days.
  • If you’re not happy, reach out within 60 days of receiving your order.
  • Shipping fees (if applicable) are non-refundable.

To initiate a return, fill out the form on our Contact Us page or email us directly at hello@snoozan.com. Including your Order Number or the Name and Email Address used to place the order will help us process your return faster.

📦 Damaged Items

We take great care in packaging your order, but sometimes accidents happen. An item is considered damaged if it arrives broken or has a manufacturing defect. Please note: Dented or torn boxes with products inside still in good condition don’t count as damaged.

If your item arrives damaged:

  • Contact us within 72 hours of delivery at hello@snoozan.com.
  • Include clear photos showing the damage.

We’ll review your claim and, if approved, send you a replacement at no extra cost. We do not cover damages due to normal wear and tear, misuse, or improper care.

🚚 Shipping & Delivery

We do our best to get your order to you as quickly as possible. However, we can’t control delays caused by shipping carriers, customs, or other unexpected issues.

We are not responsible for lost, stolen, or delayed packages. If there’s a problem with your delivery, please reach out directly to the shipping carrier for assistance.

📍 Incorrect Shipping Address

Please double-check your shipping address before placing your order! If there’s a mistake and you don’t notify us within 24 hours of ordering, we won’t be able to resend or refund your order.

📋 Policy Updates

We reserve the right to update this Refund & Return Policy at any time. It’s up to you to check back and review the most current version. By making a purchase and continuing to use Snoozan products, you agree to this policy.

Have more questions? Need help? Email us anytime at hello@snoozan.com. We’re here for you!